Refund policy

Thank you for shopping at our boutique. We want you to be completely satisfied with your purchase. In the event that you need to return an item, please carefully review our return policy outlined below.

Return Eligibility:

  • All returns must be made within 14 days of receiving your order.
  • The item must be in its original condition, with all tags and labels still attached.
  • The item must not have been worn, washed, altered, or damaged.

Return Process:

  • To initiate a return, please contact our customer service team within the 14-day period. You can reach us via knoxgreyboutique@gmail.com.
  • Provide us with your order number and a brief explanation of the reason for the return. 
  • Our customer service team will provide further instructions on how to proceed.

Return Shipping:

  • You are responsible for the shipping costs associated with returning the item.
  • We recommend using a trackable shipping method to ensure the safe return of the item.
  • Please securely package the item to prevent any damage during transit.
  • All returns must be sent back with their packing slip.


      Refund Method:

      • Refunds will be issued in the form of a gift card for Knox Grey, our online store.
      • The gift card will be issued for the full purchase amount of the returned item(s) excluding shipping costs.
      • The gift card will be sent to the email address associated with your original purchase.
      • Please allow up to 7 business days for the gift card to be processed and delivered to your email.

      Store Credit Only:

      • We do not offer cash refunds or refunds to original payment methods.
      • The gift card provided can only be used for purchases at our online store, Knox Grey.
      • The gift card has no expiration date and can be used for multiple transactions until the full amount is utilized.

      Exclusions:

      • For hygiene reasons, we do not accept returns on intimate apparel, swimwear, or earrings, unless they are defective.
      • Sale or discounted items are final sale and not eligible for return.

      Defective or Damaged Items:

      • If you receive a defective or damaged item, please contact our customer service team immediately. 
      • We will arrange for a replacement or provide further instructions based on the specific situation.

      Order Cancellation:

      • Please note that we do not offer order cancellations. If you wish to cancel your order, we can only issue store credit.

      Please note that we reserve the right to refuse any returns that do not meet the aforementioned requirements or appear to be in violation of our policies.

      If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team.

      We value your satisfaction and will do our best to assist you.

      Thank you for choosing our boutique. We appreciate your support!
      Sincerely, Knox Grey